PAYMENT

Qio accepts many forms of payment such as money orders, checks, credit cards, POS and COD.

ORDER CHANGES

If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately or email us at +201211741111

ORDER STATUS

You may view the current status (with real time updates) of your order(s) when you login and access the “My Account” section. From your “Account Profile” page select “Orders”, select the order ID, then go down a little bit where you can get the order status by clicking on Order status page. A description of your order status will appear in the same row under the “Status” column.

ORDER TRACKING

You may keep track of your order(s) when you login and go to the “My Account” section. From your “Account Profile” page select “Order History” and then search for either the SO/Invoice Number or Reference number for the order you are tracking. The same row will contain its corresponding “Tracking Number” column section with a link available to click on. By clicking on the link you will be able to obtain details of your order’s whereabouts from the actual shipping company.

REFUNDS & CANCELLATIONS

Any customers with cancelled orders will be responsible for the the cost of return shipping and the rest of the refund will be credited back to the original payment method.

MISSING AND/OR DAMAGED ITEMS

Each shipment is regarded as a piece count. This means drivers must count and sign the number of cartons and/or pallets as well as the consignee (customer) at the destination. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.